2024 Rotary International Convention

Frequently Asked Questions

1. Accessibility
How can I navigate around Singapore if I require mobility assistance?

Individuals requiring additional mobility assistance can explore various options. Some options include using Singapore’s extensive public transportation system, which is wheelchair-accessible, including Mass Rapid Transit (MRT) trains, buses, and taxis.

  • All existing MRT stations have at least one barrier-free route, ramps, and lifts, as well as wheelchair-accessible toilets and wider fare gates.

  • Bus captains are also trained to assist with boarding and alighting, and every bus has designated priority seats for pregnant women and the elderly.

  • Users of motorised wheelchairs can book transport services with a number of organisations, including Caring Fleet and Silveray. Local ride-hailing app Grab also provides a service called GrabAssist, which offers additional assistance to seniors and wheelchair-bound travellers.

What are some accessible hotels in Singapore?

Many of Singapore’s hotels are equipped with facilities like accessible rooms, roll-in showers and toilets equipped with grab bars. Book your hotel through Maritz Global Events, Rotary’s official housing partner. Additional housing information is available at the Housing by Maritz desk.

What are some accessible attractions in Singapore?
  • Esplanade – Theatres on the Bay – The establishment’s performance venues are wheelchair and guide-dog friendly, and special seating arrangements can be made for visitors with visual impairment or limited mobility.
  • Gardens by the Bay – Free shuttle services are available for all passengers in wheelchairs, and wheelchair rental is available at the Visitor Service Centre, Information Counter and Floral Fantasy from 9am-8pm daily.
  • Singapore Zoo – Wheelchairs are available free of charge for visitors with limited mobility.
  • National Museum of Singapore – Wheelchairs are available free of charge for visitors with limited mobility, and the entire building is wheelchair-accessible. Sensory bags are also available at the visitor centre if the visitor has autism and would like additional support for sensory input.
2. Currency
What is the currency used in Singapore?

The currency used in Singapore is Singapore Dollars and notes come in denominations of S$2, S$5, S$10, S$50, S$100, S$1,000 and S$10,000. Coins come in 5, 10, 20 and 50 cents and S$1.

What are the commonly used payment methods in Singapore?
  • Cash is still widely used in Singapore especially in local markets, local hawker stalls and neighbourhood shops.

  • Credit and debit cards are widely accepted in most places from attraction operators, retail outlets and restaurants. Major card networks such as Visa, Mastercard, American Express, and UnionPay are the common ones among stores. In addition, contactless payments are highly encouraged for quick and fast transaction, for example, Visa PayWave, Mastercard PayPass, and NETS FlashPay are widely used in Singapore.

    o Credit and debit cards (e.g., Visa and Mastercard) are also accepted in public transport for a seamless travel experience simply tap them at the card reader.

  • Mobile payment apps such as GrabPay, PayNow, Samsung Pay, Google Pay, and Apple Pay are increasingly common in Singapore too.

3. Language
What are the main languages spoken in Singapore?

English is widely used and serves as the main language for communication in most settings. You will be able to speak English to Singaporeans, most of whom are fluent in it. Many Singaporeans also speak an additional language, usually Mandarin Chinese, Malay, or Tamil.

What is Singlish?

Besides the main official languages in Singapore, Singlish is also commonly used in the heartlands. It is a colloquial term that refers to Singaporean English.

4. Medical
What are some of the healthcare facilities in Singapore?

Health facilities such as hospitals are strategically located all around Singapore. Here’s a quick list of some private and public hospitals in Singapore:

Private Hospitals

5. No-smoking Areas
Can I smoke in Singapore?

To protect non-smokers from the harmful effects of second-hand tobacco smoke, Singapore has strict guidelines to where one can legally smoke in Singapore. Generally, you are allowed to smoke in smoking facilities i.e., smoking corner, smoking room and designated smoking area.

You may refer to https://www.nea.gov.sg/our-services/smoking-prohibition/overview for more info and list of areas where smoking is allowed/not allowed.

Do hotels in Singapore have smoking restrictions?

Smoking is generally not allowed in hotel rooms, common areas and enclosed areas within the hotel premises. However, some hotels do offer a smoking room if they are equipped with a balcony. Do check with your hotel operator prior to booking.

6. Power Plug
What type of power plug is used in Singapore?

The standard electrical current used in Singapore is 220-240 volts AC (50 cycles) and you can use power plugs with three square prongs here.

7. Safe Drinking Water
Is it safe to drink Tap water in Singapore?

You can drink water straight from the tap as the water in Singapore passes World Health Organisation standards. You can also buy bottled water easily.

8. Tax Refund
How does the Tax Refund Scheme work in Singapore?

Tourists can claim a refund on the 8% Goods and Services Tax (GST) paid on your purchases if you spend more than $100 at any participating shops.

You may learn more about the Tax Refund Scheme at https://www.visitsingapore.com/travel-guide-tips/tourist-information/gst-tax-refund/

9. Transportation
What are the common modes of transport in Singapore?
  • Private hires are available through apps like Grab and Gojek. Alternatively, you may wish to hail a taxi by the roadside or queue for one at a taxi stand which is found at most shopping malls, hotels, and tourist attractions. Taxis here are metered, but there may be surcharges depending on when, where and which company’s taxi you board.

  • Singapore’s Mass Rapid Transit (MRT) system is one of the fastest ways to roam around the city. The extensive rail network means that most of Singapore’s key attractions are within walking distance from an MRT station. Singapore’s trains and stations are accessible to wheelchair users and the visually impaired as well as families with strollers.

  • Singapore’s bus system has an extensive network of routes as well, covering most places at an economical price. Soak in the sights and sounds of the city on a double decker bus while cooling off in the comfort of our air-conditioned fleet.

What are the ticket fares for bus/MRT?

How can I download the Public Transport Network Map?

You may visit the official website of the Land Transport Authority (LTA) of Singapore at https://www.lta.gov.sg/. Hover your mouse over “Getting Around” and select “Public Transport” Under “Public Transport”, click on “Rail Network” or “Bus Network” for more information. The maps can be downloaded in different languages too.

How can I locate a Taxi Stand in Singapore?

Taxi stands in Singapore are usually marked with a sign that reads “Taxi”. Look out for these signs near public transportation hubs, shopping malls, and popular tourist attractions.

You may visit https://www.lta.gov.sg/content/ltagov/en/map/taxi.html to locate taxi stands in Singapore.

Which numbers should I call to get a Taxi in Singapore?

10. Travel Requirements
Who requires VISA?

Most visitors to Singapore do not require a visa for visits of a 30-day duration. Visitors who require visa are as listed in the table below. Visas are to be applied 30 days before date of travel and visitors are also required to submit an SG Arrival card, 3 days prior to date of arrival. We kindly advise you to recheck the VISA requirement again nearer to date at www.ica.gov.sg.

How do I apply VISA?

You may apply through an authorised visa agent appointed by the Singapore Overseas Missions or at the nearest Singapore Overseas Mission, or through a local contact in Singapore who will submit the application via the e-Service online.


What are the vaccination requirements to enter Singapore?

Singapore is free from yellow fever. To protect against the risk of importation and transmission of yellow fever in Singapore, all travellers, including Singapore residents, with travel history to countries with risk of yellow fever transmission (regardless of area, city or region) in the six days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate and present it to the ICA officer at the immigration counter upon arriving in Singapore. Countries at risk of Yellow Fever transmission may be found here:  https://www.ica.gov.sg/enter-transit-depart/entering-singapore/yellow-fever-vaccination-certificate    


The International Certificate of Vaccination for yellow fever becomes valid 10 days after vaccination and the validity lasts for the life of the person vaccinated. More information may be found here:  https://www.moh.gov.sg/diseases-updates/yellow-fever   


What are the general entry and public health requirements to enter Singapore?

Click on this link to to find out more: https://www.ica.gov.sg/enter-transit-depart/entering-singapore

11. Global Connectivity
What is the average duration to fly to Singapore?

The average travelling time to most cities in the Asia Pacific is 5 – 7 hours, and 3.5 hours to most capitals in Southeast Asia.

What are some of Singapore’s neighbouring cities?

Within a 7-hour flight radius, Singapore has excellent connectivity to key markets such as Australia, Southeast Asia (such as Malaysia, Thailand, Indonesia, and Vietnam), South Korea, Japan, China, and India.

12. Tipping
Is tipping common in Singapore?

Tipping is not commonly practised, however, tipping is encouraged when you experience good service, and this would be above the standard 10 percent gratuity to your bill added by some restaurants and hotels.

13. Weather
How is the weather like in Singapore?

Singapore is tropical all year-round, with temperatures usually reaching over 30°C. You should be prepared for rain at any time, which can be torrential but usually brief.

What are some considerations to take note when I pack for Singapore’s weather?
  • It is recommended to pack lightweight and breathable clothing like cotton/linen to keep you cool and comfortable in the humid weather.

  • There might be occasional showers throughout the year, so it is advisable to pack a compact umbrella or a waterproof raincoat to keep you protected.

  • You can also expect a lot of walking and exploring; hence it is essential to pack a comfortable walking shoes/sneakers to keep your feet comfortable.

14. Wi-Fi Services
How can I access free Public Wi-Fi in Singapore Changi Airport?

Free WiFi service is available in the public and transit areas of Changi Airport with #WiFi@Changi. For more information on Changi Wi-Fi, please visit https://www.changiairport.com/en/airport-guide/facilities-and-services/internet- connection.html

How can I access free Public Wi-Fi in Singapore?

The most common one across Singapore is Wireless@SGx. Simply download the Wireless@SGx App, configure your mobile device and you’ll be automatically connected throughout your stay. The App not only shows you where Wi-Fi hotspots are, but also includes a speed test, diagnostics, and feedback.

More information on set-up guidelines can be found https://www.imda.gov.sg/How-We- Can-Help/Wireless-At-SG

How can I rent a portable Wi-Fi device?

Pocket WiFi devices are available for rental at the Changi Recommends counters at Singapore Changi Airport, and you can conveniently drop off the devices at the Changi Recommends counters just before your return flight.

For more information you may visit https://www.changirecommends.com/.

How can I purchase Prepaid SIM Card?

Prepaid SIM cards are easily purchased at the telcos’ retail counters and islandwide convenience stores like 7-Eleven and Cheers, as well as at Singapore Changi Airport’s Changi Recommends booths and telco retail counters (e.g., Singtel, Starhub or M1).

1. Event Venues
Tell me more about Marina Bay Sands Convention Centre.
Marina Bay Sands is an iconic integrated resort in the heart of Singapore’s downtown area. It is world renowned for its luxurious accommodation, upscale shopping, world-class entertainment, and stunning waterfront views. Sands Expo and Convention Centre is Singapore’s largest and most versatile meeting space, featuring over 120,000 square metres of flexible convention and exhibition space with 250 meeting rooms, Southeast Asia’s largest ballroom, and the capacity for 2,000 exhibition booths that can host up to 45,000 delegates at one time. Read more about Marina Bay Sands Convention Centre here https://www.marinabaysands.com/expo-events-and-convention-centre/meetings-and- conventions.html
2. Accommodation
How many hotels can I choose from?

Rotary negotiates with hotels for the guaranteed lowest nightly rates during the dates of the convention to make sure you are getting the best deal possible. Get the best value in Singapore by booking your hotel through Maritz Global Events, Rotary’s official housing partner. Additional hotel information is available at the Maritz desk.

For visitors seeking an Instagram worthy trip, please refer them to “For the Gram”. The itinerary includes the most picturesque and photogenic spots in the city. From stunning architecture to Instagrammable corners, visitors can embark on adventures that will feed both the gram and soul. https://tih.stb.gov.sg/content/tih/en/tourism-information/ideas- and-inspirations-article/For-the-Gram.html

For visitors who love to discover hidden gems, this itinerary includes off-the-beaten path destinations that are sure to impress. From local markets and secret gardens, we hope it keeps you on your toes and entertained for your trip. https://tih.stb.gov.sg/content/tih/en/tourism-information/ideas-and-inspirations- article/Hidden-Gem-Seekers.html


For visitors who are looking to unwind and focus on wellness, this itinerary includes activities that nourish the mind, body, and soul. From getting up close and personal with nature to feasting on healthy fare and indulging in leisurely activities that relieve stress, visitors can discover activities that will rejuvenate their mind and soul. https://tih.stb.gov.sg/content/tih/en/tourism-information/ideas-and-inspirations- article/All-About-Wellness.html

1. What apps to download for travelling in Singapore?
  • For Maps – Google Maps, CityMapper, Singapore MRT LRT Map

  • For Transport – Grab, Gojek, CDG Zig, SG Buses

  • For Communications – WhatsApp, Telegram, WeChat, Line, Viber, Messenger

  • For Travel Guide – VisitSingapore

2. How can I download the VisitSingapore app?
3. Where can I get more information about Singapore?

The official website from the Singapore Tourism Board provides a comprehensive guide about Singapore’s attractions, events, accommodations, and travel tips for tourists.

Please refer to the Visit Singapore’s Website at https://www.visitsingapore.com/en/ for more information.

4. Where can I get more information in Singapore?

To find out more about the city, buy tickets or book tours, you may wish to drop by one of these visitor centres in downtown Singapore to get more information:

• Orchardgateway
• ION Orchard
• Chinatown
• Kim Choo Kueh Chang (Katong & Joo Chiat)

For more details regarding the visitors centres opening hours/address, please refer to


5. Where can I get more information about 2024 Rotary International Convention?

For more information on 2024 Convention, please visit https://convention.rotary.org/

1. Who can I contact if I have questions on Singapore?

If you require any assistance, you may call the tourist hotline (Toll-free in Singapore) at 1800 736 2000 and from overseas at +65 6736 2000.

2. Emergency contacts that I should know.

For emergencies, please contact the relevant numbers:

  • Police – 999

  • Police Emergency SMS – 71999

  • SCDF (Singapore Civil Defence Force) Ambulance and Fire service – 995

  • Non-emergency Ambulance Service – 1777

  • Traffic Police Information Hotline – 6547 000

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